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Return Policy and Instructions

Our first priority is your complete satisfaction with your purchase and we do our best to make returns easy. If the item is unused, has its original packaging and tags, and you have your original store receipt or web invoice, you can return it for credit within one year of purchase. Used, worn or washed, and items sold “As-Is” are not eligible for return or exchange at any time.

Returning an item at a Bob’s Stores Retail Location

You can return your purchase at any store location regardless of whether you bought it in-store or online. Returns of any kind require a valid proof of purchase in the form of original store receipt or web invoice. All Returns within 60 days of purchase will be refunded to the original form of payment. Returns made after 60 days and up to one year will be refunded as a merchandise credit.  Online purchases made with Paypal cannot be refunded back to Paypal in store. Shipping Fees are Non-Refundable.