FAQs Regarding Response to COVID-19
These Stores are now Open:
Store Closure Information:
Q: When are your retail stores going to reopen?
A: Over the past month, we have been working on preparing our stores to have an environment that is safe, clean, and operates responsibility. Now that some states have updated the Covid-19 guidelines, we will be starting to reopen some store locations (click here for details). Our customers and employees' health are top priorities and we will be doing everything we can to create a store environment that is safe for everyone. Our store associates will be wearing masks, conducting transactions behind plexiglass shields, enforcing social distancing, conducting enhanced cleaning and sanitization measures and in addition we have 100% contactless payment for customers purchasing with Credit Cards or Mobile Pay. We appreciate your support during these unpresented times and look forward to seeing you soon in our store locations!
Q: I have some coupons that say they are valid in-store only, will they be honored online?
A: By design, coupons that are ‘Valid In-Store Only’ cannot be applied to online orders. Coupon pricing is already reflected online with no coupon code needed.
Q: If I can’t use my reward certificate because the store is closed, are you going to extend the expiration of it?
A: Most rewards are valid for up to 14 days past the printed expiration date and can be redeemed online.
Q: Now that the stores are closed, can I have free shipping if I order online?
A: At this time, we are not offering a free shipping promotion. Standard ground shipping is a flat-rate fee of $7.99.
Ordering & Shipments
Q: Can I still shop online?
A: Yes! Our website bobstores.com is still open for business during this time. Place your order as normal. Our customer service staff is available if needed.
Q: Can I pick up an order in-store?
A: Our in-store pickup and curbside pickup programs have been temporarily suspended while our stores are closed.
Q: Why is my shipment delayed?
A: Due to the ongoing COVID-19, shipping on bobstores.com may be delayed. We’ve recently seen a large surge in demand for the products we offer and in addition our fulfillment center is taking precautionary measures to ensure your order is packed and shipped safely. As a result, orders will take longer to ship than normal.
Q: Where is my order?
A: We appreciate your patience and are working to get your packages out as quickly as possible. When your package ships you will receive an email which will include your tracking number
Q: How do I return an in store purchase or online order?
A: While our stores are temporarily closed, we are still accepting returns via mail. Please note that returns are taking longer to process due to precautionary measures instituted in our fulfillment center. As a result, refunds will take longer than normal to receive. For non-urgent returns, we encourage you to wait until your local store reopens. For instructions on how to return by mail and to see our Return Policy, click HERE. We will work with any of our customers regarding returns and making extensions where necessary.
Q: Will we provide a prepaid shipping label for returns
A: At this time we are not offering free returns or a prepaid shipping label. You may choose to follow our mail return policy located HERE or wait for your local store to reopen.