We do our best to make returns easy. Unused items in their original packaging with proof of purchase may be returned for a refund or merchandise credit based on the guidelines below. Items that are used, worn, washed, or sold “As-Is” are not eligible for return or exchange at any time.
Return Window: Rewards Member: 90 Days (Our Rewards Membership Program is free. Join today to take advantage of the extended return policy benefits) Non-Rewards Member: 30 Days
For purchases made online, the return window begins on the date the goods are shipped. For purchases made in-store, the return window begins on the date of purchase.
All returns require valid proof of purchase in the form of an original store receipt or web invoice/packing slip. Returns accompanied by a gift receipt will be refunded to a merchandise credit. We will gladly look up receipts for our Rewards Members for all purchases made on their accounts.
Returns In-Store: You can return your purchase to any store location regardless of whether you bought it in-store or online. All returns require valid proof of purchase in the form of an original store receipt or web invoice/packing slip. All returns within 90 days for Members or 30 days for Non-Members will be refunded to the original form of payment or a merchandise credit. Online purchases made with PayPal and returned in-store will be refunded to a merchandise credit. Shipping fees are non-refundable.
Returns by Mail: Returns can also be made by mail. Please enclose a copy of the packing slip or invoice with the return. All returns must be unused, unworn, and unwashed with original packaging and tags attached. Returns of purchases made in-store will be refunded to a merchandise credit. Returns of orders made online will be refunded to the original form of payment. If a gift card was used, your refund will be issued on a new e-gift card. All returns must be postmarked within 90 days for Rewards Members or 30 days for Non-Members of original shipment or in-store purchase date. Please note: when processing the return, considerations will be made for the return window including return shipping and handling time. Shipping Fees are Non-Refundable.
Returns by mail should be sent to:
Attn: Returns Department,
160 Corporate Court,
Meriden CT 06450
Return-by-mail packaging guidelines:
- Include a copy of the original invoice
- Include the item for return in its original packaging.
- If reusing the original shipping packaging please remove all extra labels from the outside.
- UPS or USPS Insured Parcel Post is recommended for shipping. These methods provide tracking information for the returned merchandise.