Customer Service Help Center

Popular Questions

• I have a question about my order
• I'm having trouble using a Reward code when placing an order
• How do I exchange my order for a different size?
• I have questions about product features and availability
• How can I access my Rewards account information online to view my points or Rewards?

Orders

• Payment Options
• Tax Information
• Changing your Order
• Order FAQs
• Report a problem with your order
• In Store Pick up

Delivery Information

• Standard Delivery Options & Rates
• Oversized Products Delivery & Rates
• Supported Delivery Destinations
• Manufacturer Direct Shipments & Rates
• Carriers
• Hazardous Materials

Rewards

• best of bob’s® rewards program
• best of bob’s® rewards program FAQs
• Additional Rewards FAQs
• Return Rewards FAQs
• Apply a Reward to an Online Order

Returns, Refunds, & Exchanges

• Exchanges
• Returns, Refunds, & Exchanges FAQs
• Return Policy

Product Information

• Product Availability
• Product Recalls
• Customer Reviews
• Ask an Expert

Retail Stores

• Find a Store
• Comment on your in-store experience

General Information

• Press & Media Inquiries
• Business Inquiries
• Terms & Conditions
• Privacy Policy
• California Privacy Policy
• Web Content Accessibility Policy
• Covid-19 Updates

Pricing, Coupons, Deals, & Promotions

• Coupons & Offers
• Clearance Products
• Latest Deals
• Sale Items

Chat with us

9am-5pm Monday-Friday
(Eastern Time)

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Call us

9am-5pm Monday-Friday
(Eastern Time)

(203)-379-2260